Frequently Asked Questions
Everything you need to know about shopping with SER Mobile.
Are your smartphones brand new or refurbished?
We offer both brand new and certified pre-owned devices. Each product listing clearly specifies the condition, and all refurbished units undergo a rigorous 50-point inspection to ensure full functionality.
How long does shipping take?
Orders are typically processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most electronics. Items must be returned in their original packaging with all accessories included. Please note that a restocking fee may apply for opened devices.
Do the devices come with a warranty?
Yes, all new smartphones come with a 1-year manufacturer warranty. For our certified pre-owned devices, SER Mobile provides a comprehensive 90-day limited warranty covering hardware defects.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Klarna and Affirm for eligible customers.
Will these phones work with my carrier?
Most of our devices are factory unlocked and compatible with major GSM and CDMA networks worldwide. We recommend checking the specific network bands listed on the product page against your carrier's requirements.